1. Introduction

Welcome to GRV Web Technologies (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website, https://grvwebtechnologies.ae/.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, contact us, request a quotation, or use our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it before processing your personal information.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Name and contact details.
• Email address and phone number.
• Business name and company information.
• Project requirements and service inquiries.
• Any other information you voluntarily provide through our contact forms or communications.

Technical Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, referral source, and approximate location.

Cookies and Usage Data

We may use cookies and similar technologies to improve website functionality, understand visitor behaviour, analyse website traffic, and enhance user experience. You can manage cookies through your browser settings and, where applicable, our cookie consent tools.

3. How We Use Your Information

GRV Web Technologies may use your information to:

• Respond to inquiries and quotation requests.
• Provide website development, SEO, digital marketing, Google Ads, and e-commerce services.
• Communicate about projects, proposals, payments, and service updates.
• Improve our website, services, and customer experience.
• Analyse website performance and visitor activity.
• Maintain website security and prevent fraud or misuse.
• Comply with applicable legal and regulatory obligations.
• Send marketing communications where permitted by law and, where required, with your consent.

We only use personal information for legitimate business purposes and in accordance with applicable privacy laws.

4. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following bases:

• Your consent.
• The performance of a contract or steps requested before entering into a contract.
• Compliance with legal obligations.
• Our legitimate business interests, provided these do not override your applicable privacy rights.

5. How We Share Your Information

We do not sell your personal information to third parties.

However, we may share information when necessary with:

• Service providers: Website hosting providers, IT support, analytics providers, and communication platforms.
• Marketing platforms: Advertising and analytics services, where applicable and permitted by law.
• Business partners: Trusted partners involved in delivering services you have requested, where appropriate.
• Legal authorities: Government agencies, regulators, or other parties when required by law or necessary to protect our legal rights.

Third-party service providers are expected to handle personal information appropriately and in accordance with applicable obligations.

6. Third-Party Services and Websites

Our website or services may use or link to third-party platforms, including search engines, advertising networks, analytics tools, hosting providers, and social media services.

These third parties may collect or process information under their own privacy policies. GRV Web Technologies does not control the privacy practices of independent third-party websites and encourages you to review their policies before providing personal information.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations.

9. International Data Transfers

Depending on the service providers we use and the location of our operations, your information may be processed or stored outside the country in which it was collected.

Where international transfers are subject to legal requirements, we will take appropriate steps to ensure that the transfer and subsequent processing comply with applicable data protection laws.

10. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing activities.
• Request a copy of your information in a portable format where applicable.
• Opt out of marketing communications.
• Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

11. Marketing Communications

We may send you information about our services, offers, or updates where permitted by applicable law.

You may opt out of marketing emails at any time by following the unsubscribe instructions in the message or contacting us directly. Opting out of marketing communications will not affect essential messages relating to an existing project or service.

12. Children’s Privacy

Our website and services are intended for businesses and general audiences, not specifically for children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.

13. Cookies Policy

Cookies are small text files stored on your device when you visit a website. We may use cookies to:

• Enable essential website functionality.
• Remember preferences and improve navigation.
• Measure traffic and website performance.
• Support advertising and marketing analytics where applicable.

You can control cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, non-essential cookies will be used only after obtaining the appropriate consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.